Airbnb Reviews

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General rating

1.3/5.0

Of the 45 reviewers, 2 (4.44%) recommend this store.

Customer reviews

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38

What is your rating for Airbnb?

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Refund

Although I cancelled my booking within the specified dates Airbnb have still taken payment and haven't processed a refund.... Very disappointed, will not be booking with them again

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Gary796

Reviewed on: Jun 30, 2023

Air band b allow an unscrupulous…

Air band b allow an unscrupulous company Cottages. Com to advertise properties as a host. They refuse to give refunds if you cancel within 14days which consumer law states they must. Do not book a property with this company through airbandb for a holiday unless you want then to steal all of your payment and give £0 back upon cancelling a booking. Air bandb are also condoning this illegal practice stating it's cottages. Com cancellation policy. They also ignore messages on air bandb platform when you have an issue or question.

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Brian621

Reviewed on: Jun 29, 2023

Airbnb Refuse Refund for disgusting listing

Turned up to an Airbnb. Nothing like as advertised. Dirty and Poor quality. We left straight away after the host agreed to refund the money. Airbnb subsequently refused the refund, and so the host was left in a position that he would get charged by Airbnb for the listing plus having to refund us. Fortunately we have found another place to stay. I will not be using Airbnb again if this is their policy. It’s profoundly unfair, and a shocking way for a corporation to act. Imagine turning up to a filthy hotel room, and the hotel manager just shrugging their shoulders telling you to get lost….. unbelievable…

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Rogers025

Reviewed on: Jun 29, 2023

They have charged me three times

They have charged me twice and have a third payment pending effectively emptying my account. And customer services say it is upto me to contact my bank to get my money back even though i have had three times the amount tsken from my card. Effectively leaving me with no money for a week. I will not be using them again if i can avoid it and will now be only if i am desperate.... I'll stick to booking.com as they have never caused me as many issues as air b&b

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Dianne831

Reviewed on: Jun 29, 2023

I can't believe how disappointed I am…

I can't believe how disappointed I am in the way Airbnb have treated me. To explain the situation would take so incredibly long at this point but long story short I was a victim of theft during my stay with Airbnb. And although I have given them as much information as I can, shown receipts and have had the host confirm my items were stolen I am consistently ignored by airbnb. I have called 7 times since 9th June about this one issue each time being told that someone will contact me within 24-48 hours. And at this point I'm drained, I cannot understand why I'm being treated like this, why not only have I had a horrible experience during my stay here (where thinking back I truly should have called the police) but then on top of that to be ignored and disregarded as though my safety and that of my belongings is not a concern of Airbnb's at all. Is it because I'm a woman? Is it because I'm young? Is it because I'm black? I have no idea at this point but clearly my concerns and my issues are irrelevant to such a big company.

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Seth.Reid

Reviewed on: Jun 28, 2023

Never again

Airbnb seems to put their hosts before their customers. We recently rented a home for a week on vacation. The house was nasty, unsafe and had 9 cameras around the property even though the listing said no cameras. My wife and I talked about the cameras outside and the host apparently was watching us and started making changes to his profile to mention cameras. Airbnb refuses to do anything about it because we didn't contact them within 72 hours of our stay. We waited to deal with it all until after our vacation since we had nowhere else to go anyways. I will never use Airbnb again.

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Miles468

Reviewed on: Jun 28, 2023

Worst experience with a booking App: Airbnb

Airbnb, I am writing to express my dissatisfaction with a recent cancellation that I did not approve of. I feel that Airbnb has not shown fidelity toward me as a host, and I am disappointed with the penalties that have been applied to me. As a host, I have already been hurt by scammers who book and then want to cancel on the day they arrive and are recurring to extorsion by asking me to pay what they paid online when I clearly have stated that my listing has strict rules and their job before instant booking is to read all my rules.. there's an area where clearly stated are not included in their Airbnb access. It is unfair that I should also be penalized by Airbnb for something that is beyond my control. I could have called the cops when the guest was literally screaming at me. I would appreciate it if they could look into the matter and provide a satisfactory resolution. But I can barely understand the English they speak, and I'm a fully bilingual person. I spent a whole night of frustration, and confusion, and read felt very insulted by the excuses when they are jumping from one host to the client versions. I mean no drama, but they literally were back in forth telling me I was right and then calling back that the scammers were right... making it a hard night and I no longer accept instant bookings.

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Nathan

Reviewed on: Jun 28, 2023

Worst customer service

Worst customer service. You should only rely on yourself, never hope they will help… They have a bug on the site and I needed an urgent resolution but they only put the chat on hold for another 12 hours just to tell me “try again later”. I was not able to book any property with my card.. I was lucky ti try another card and was able to book something at last. Also their support people are really bad at understanding - I repeated everything several times but they keep asking the same questions. In some cases they just ignore what you asked them and give you standard (predefined) answers. I submitted them detailed report of the bug but it was ignored in 2 different support chats by 3 different people.

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Charlene.Mccoy

Reviewed on: Jun 28, 2023

Be very careful hosting with them

Be very careful hosting with them. Their coms are very complicated . Classic tecky developer paradise. I have a big issue with them not connecting to my booking platform and found it impossible to de-activate my account until resolved. It’s all about them.

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Marcus

Reviewed on: Jun 28, 2023

Service fees

Just seen the amount Airbnb now expect people to pay for the service fee is ridiculous,will not be using again

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Timmothy E.

Reviewed on: Jun 28, 2023

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FAQs by the Kupn Community

If I don't check in to the property I have already paid in for will I get a full refund?

Craig514 Apr 03, 2020

Most likely not. We had a situation where we had health concerns about the property we stayed at. They didn't return our money. They seemed to be having many of these issues.

Misty E. Jan 04, 2018

I haven't read thru all the comments but BEWARE! The cancelation policy is misleading in many cases and even if you meet the cancellation requirements with for a refund, it's not worth the Hassel. You contact the host who says you need to contact AirBNB when you finally find the contact number for AirBNB they say they need to first contact the same host that sent you to them to begin with. I had screenshots of the cancellation policy as presented on the webpage as a Full refund within 7 days and when I showed them, the website was immediately updated. I continued to contact them and never got an answer. I got one last VMail from them to call them back (weeks later) and they never to this day have returned my call. I ended up just contacting my credit card company to dispute. I wouldn't bother with them. I'd say VRBO has some of the same properties listed and I haven't had a bad experience with them.

Arlene Jun 21, 2017

For those who don't realize it, AirBnb will let your booking be re-sold even when you didn't cancel arbitrarily, or at short notice, etc... They will do this while denying you any help to get a refund from a place that isn't safe to stay in. They will not let you cancel due to safety or (even major) cleanliness issues... even bedbugs, mold, moisture, unexpected animals, and other such problems, even though the web site says otherwise. They will decline to help you when someone rips you off, and then hide your negative review. They don't respond to requests for help or information, and they will even leave your profile up when you elect to close your account. There are some good people--plenty--on the site, but because all negative reviews of any importance are hidden, you will never know which is which. I and my guest were made really sick by a bad, very heavy odor of smoke and mildew, and had to leave when our noses were running and we started wheezing. It was late at night, we were exhausted, we had no spare money to be renting elsewhere, and yet it was so bad that we had to, anyway. Still, we spoke to the "host" very kindly. We had not even unpacked nor touched anything. I was 2 weeks out of major surgery for cancer, could not afford any risks to my health, and told her so. We were very nice about it, and she promised us a refund "through the AirBnB system". I ended up paying much more for another place, and getting about 5 hours sleep before a huge event, because it was impossible to stay there for even one night and still BRERATHE. The woman lied about a refund, and AirBnB ignored my request for help, allowed her to deny the refund WHILE RENTING THE SAME ROOM FOR THOSE SAME DAYS, and then hid my negative review. In short, it's all about getting the referral fees, and your safety and enjoyment mean ZERO. Please let others know. It's the only way, as there is no legal recourse.

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My son and his friends have been scammed through Airbnb and have lost Euro 1,500 between them. Emails to Airbnb have produced automated replies that give no information about the specifics of the steps taken to protect users against the particukar fraudster. How can I engage Airbnb to start a meaningful dialogue with them?

Frances.Myers Dec 05, 2015

Not use Airbnb for your travel arrangements is my suggestion

Natalie540 Dec 05, 2015

Get another place! Do not count on airbnb. They have a great idea but no way of helping you dialogue with the owner.

Beverley823 Nov 08, 2015

855-424-7262 Response@airbnb.com

Answer this question

I was considering becoming a host and wanted to be clear about payments. Is it the case that the guest is charged on booking and Airbnb keeps the money and only transfers it to the host when the booking starts? Seems odd that Airbnb says they are not involved in the contract between the 2 parties, but keeps the money for months. Have I understood this right? Helen

Beatrice382 Apr 24, 2018

I have been a host with Airbnb for over 3 years now - Appx. 500 persons/groups have stayed have never had a payment problem, we get paid within a few days of customer leaving, I have had no bad experiences with ABB

Pamela.Lopez Oct 30, 2015

Yes your understanding os correct. If i was you i would look elsewhere

Maureen335 Oct 29, 2015

Hi I am a host an you normally get your payment through PayPal 24 hours after the guests arrive it may take longer if you are getting the money through wire. I have also used airbnb to book with my visa and that was not taken from my card until a few days later but this was a short jotice booking

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Yes. We used Airbnb recently and had a bad experience. Airbnb provided very poor customer service. The representative was to the point of rude and was very unprofessional. We requested to talk to another representative to explain our experience and we were refused. Currently, I am looking to see if others have experienced this also.

Connie.Garcia Mar 11, 2022

We had a horrible experience with Airbnb. First, the "host" cancelled on us weeks after we had made and paid for the reservation. Then Airbnb who promised we would get a full refund (we have not), would help us find new lodging (they did not), and would give us a $200.00 coupon towards a replacement of equal or greater value (which they did not). And Customer Service was rude both on the phone and on their app for several days. And then they simply wrote "the case is closed". Really? I'm a professional woman who does quite a lot of traveling (in non-pandemic times). I have never experienced anything like this and will not be using them again.

Cameron Oct 20, 2015

We had a terrible experience with AirBnB, too. Our host in Spain accused us of infesting her home with bed bugs. Complete fabrication! I refused to give in to her claim and let it go to AirBnB for resolution. After many phone calls and emails, AirBnB finally sent me an email stating we were in no way responsible and gave me a gift voucher. Four days later I received a second email stating we WERE responsible and they withdrew $584 from my credit card. Long story short, I contacted two news outlets in Minneapolis. Both of them picked up the story. When the reporter contacted AirBnB for a comment before the story was going to air, they suddenly paid attention. My money they took for my host's bogus claim was back in my account immediately. After doing so, AirBnB asked the news station not to run the story. The news station still ran the story. I will NEVER use AirBnB again. HORRIBLE customer service... no hotel chain would treat their guests like they do.

Myrtle L. Oct 20, 2015

Had you stayed in a reputable and real hotel i. E. Holiday Inn, Hampton Inn, or even a privately owned actual hotel or B&B and had a bad experience the management or owner would want to hear about it. Depending upon the severity of the experience you would be compensated in some way. With AirBnB it's a roll of the dice. You could have a great experience or a not so great experience. For the most part AirBnB and the hosts they have are not actual hotels. They are merely playing hotel.

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So many negative reviews. It's really scary. Why would Airbnb charge fees before the visitor even receive confirmation form host? This leaves the door open to any sort of scams.

Frances778 May 02, 2019

Airbnb is amazing on so many levels for host and guest. Stick with super host with great reviews and you'll never have a problem PERIOD

Victoria333 Oct 11, 2015

I believe they do take your money before the confirmation. When I had not received a confirmation (after supplying personal information and "paying" through PayPal, I received notification that my payment would be "released" but may not show up in my bank account for 7 days. Fortunately, PayPal had not yet taken the money from my account, so it was not a problem for me. However, I think if I had given them a debit or credit card number my card would have been charged and I would have been without the funds for 7 days. For people with tighter cash flows, that would have been a big problem.

Angel H. Oct 11, 2015

As a host & licensed realtor with multiple properties in both Los Angeles & Las Vegas which I book directly and also have listed with multiple vacation rental agencies, SAVE YOURSELF TIME, MONEY & AGGRAVATION by booking either DIRECTLY with the host or through other REPUTABLE Agencies, such as Roomorama.

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